Privacy Policy

At Balanced Connections ("we," "our," or "the Company"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable laws and regulations.

By using our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us using the information provided at the end of this document.

We collect the following types of personal information to provide you with the best possible care and services:

• Personal Identification Information: This includes your name, contact details (phone number, email address), and emergency contact information.
• Health Information: We may collect health-related information necessary for providing appropriate care, such as medical history, allergies, medications, and other health conditions.
• Payment Information: We collect billing details for the payment of services, such as credit card information or other forms of payment.
• Usage Data: Information related to how you use our services, including website interaction data if applicable.
• SMS Consent Information: We may collect your phone number if you opt-in to receive SMS messages about your care, updates, and other relevant information from us.

We use the information we collect for the following purposes:

• To provide adult day care services, including personal care, medical assistance, and recreational activities.
• To maintain accurate health and safety records for the well-being of our clients.
• To process payments for services rendered.
• To communicate with you regarding your services, updates, and notifications.
• To comply with legal and regulatory requirements related to health and safety.

By providing us with your phone number, you consent to receiving SMS messages from Balanced Connections. These messages may include updates about your care, reminders, and other service-related information. Your phone number will not be shared with third parties or affiliates for marketing purposes. You can opt-out of receiving SMS messages at any time by following the unsubscribe instructions provided in the messages or by contacting us directly.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption, secure servers, and regular security audits.

However, no data transmission over the internet or data storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We may share your personal information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in providing services, such as healthcare providers, payment processors, and IT support services. These providers are obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law, such as complying with legal processes, law enforcement requests, or regulatory requirements.
• Emergency Situations: In the event of a medical emergency, we may disclose your health information to medical professionals or emergency responders.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, we will securely delete or anonymize it.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct or update any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out: If you no longer wish to receive communications from us, you may opt out by contacting us directly.

To exercise these rights or if you have any questions, please contact us using the details provided below.

If you use our website or online services, we may use cookies or similar technologies to enhance your experience. These technologies help us understand how users interact with our services, allowing us to improve functionality and performance.

You may manage cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised version on our website with an updated "Effective Date." We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Balanced Connections
2660 N Packerland Drive, Bldg A
(920) 610-5220
info@balancedconnections.com